REFUND POLICY

Last Updated: March 4, 2025

This Refund Policy outlines the terms and conditions for refunds for services provided by RNDWear Kft ("Company," "we," "us," or "our"). This policy is incorporated by reference into our Terms of Service.

1. SUBSCRIPTION PLANS

1.1 Monthly Subscriptions

For monthly subscription plans, we offer a prorated refund if you cancel your subscription within the first 14 days of your billing cycle. After 14 days, no refunds will be issued for the current billing cycle, but your subscription will continue until the end of the paid period.

1.2 Annual Subscriptions

For annual subscription plans, we offer a full refund if you cancel your subscription within the first 30 days of your initial purchase or renewal date. After 30 days, we may offer a partial, prorated refund at our discretion, less an administrative fee of $25 or 10% of the remaining subscription value, whichever is greater.

1.3 Auto-Renewal

All subscriptions automatically renew at the end of the subscription period unless canceled before the renewal date. You can cancel your subscription at any time through your account settings or by contacting our customer support. Cancellation will stop future automatic renewals, but will not terminate your current subscription period or entitle you to a refund except as specified above.

2. ONE-TIME PURCHASES

2.1 Service Credits

Service credits or one-time purchases for additional storage, bandwidth, or processing capacity are non-refundable once used. Unused credits may be eligible for a refund within 30 days of purchase.

2.2 Custom Services

Custom development, integration services, or other professional services are subject to the refund terms specified in the individual service agreement. Unless otherwise stated, deposits for custom services are non-refundable.

3. ELIGIBILITY FOR REFUNDS

3.1 Service Disruption

If our Services experience significant downtime or technical issues that substantially impair your ability to use the Services for more than 24 consecutive hours, you may be eligible for a prorated refund for the affected period. We will evaluate such claims on a case-by-case basis.

3.2 Ineligible Circumstances

Refunds will not be issued under the following circumstances:

  • Dissatisfaction with the Services where the Services are functioning as described
  • Misunderstanding of Service features or limitations clearly disclosed in our documentation
  • Violation of our Terms of Service
  • Changes in business needs or requirements
  • Failure to cancel auto-renewal before the renewal date

4. REFUND PROCESS

4.1 How to Request a Refund

To request a refund, please contact our customer support at [support email] with the following information:

  • Your account information (email address and name)
  • Date of purchase
  • Reason for the refund request
  • Order number or transaction ID (if available)

4.2 Review Process

All refund requests will be reviewed within 5 business days. We may request additional information to process your refund request.

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. Processing times for refunds depend on your payment provider and may take 5-10 business days to appear on your statement.

5. SPECIAL CIRCUMSTANCES

5.1 Promotional Offers and Discounts

Services purchased with promotional codes, special offers, or significant discounts may be subject to different refund terms, which will be specified at the time of purchase.

5.2 Account Termination

If we terminate your account due to violation of our Terms of Service, you will not be eligible for a refund.

5.3 Force Majeure

We reserve the right to modify our refund policy in the event of circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, or significant economic disruptions.

6. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time. The most current version will always be posted on our website. Any changes to this policy will apply only to purchases made after the effective date of the changes.

7. CONTACT INFORMATION

If you have any questions about this Refund Policy, please contact us at:

RNDWear Kft
info@rndwear.com
+36705462300